The B2C bot is the assistant your agency releases to the public: it searches live fares, books, and answers on web, WhatsApp and email. Buraq B2B is the back-office your sub-agencies sell from: wallets, contracts, a GDS terminal, settlement. Same content, same rules, same ledger.
Both products share your content connections, your pricing, your booking records, your ledger and your audit trail. What differs is who walks in the door.
The assistant your agency releases to end travellers, guests and open clients, on your own domain and brand. Flights, hotels, Umrah, visas, tours and transfers in one conversation; a three-step booking; a Trips hub; 18 traveller tools; hands-free Driving Mode and a Live Translator.
The portal your sub-agencies sell from and the console you run them with. Live fares and reservations, wallets with credit limits, contracts and pricing rules, group flights, settlement bills, reports, and a GDS terminal that speaks Sabre, Amadeus and Galileo.
Putting your fares behind a search form is table stakes. Agencies in Pakistan and the Gulf sell on WhatsApp, by email and through sub-agents, and their customers ask questions before they book. The platform is built around that.
Travellers ask in their own words, in their language, and get live fares, plain fare rules, a seat map and a booking, without learning a form. Voice when their hands are busy.
The same assistant, fares and memory on your domain, on your WhatsApp Business number and at your support address, with a person one step away.
Sub-agencies with wallets, credit and contracts; pricing rules and promotions; group flights; settlement bills; reports; a GDS terminal for the agents who want one.
Add your own GDS, airline and aggregator accounts. Credentials are encrypted and shown to your admins only as masked summaries. Search is on from day one; reservation, cancellation and ticketing are switched on per connection when you are ready.
Choose what the bot may do, write pricing rules and promotions, decide which emails are answered automatically and which wait for a person, and keep live booking off until you say so.
Bind your domain: the B2C bot wears your brand and answers on WhatsApp and email. Onboard sub-agencies into Buraq B2B with a credit limit and a contract, and let them sell.
From the first question to a priced Karachi to Dubai itinerary, in one conversation.
Travellers ask in their own words. The bot searches your connected content live, explains fare rules plainly, shows a seat map, and walks them through a three-step booking with the payment methods you enable.
Illustrative screen; fares are examples.
Flights, hotels, Umrah packages, visas, tours, transfers and insurance through the same content your agents use.
Upcoming, Active and Past trips with timelines, companions, coordinators, documents checklists, reminders and a shareable trip brief.
Driving Mode for hands-free answers in 52 languages; a Live Translator with “You speak” and “They speak”.
Plug & Voltage, Baggage Checker, eSIM guide, Group Split, Qibla & Prayer Times, Zakat, Hijri, Umrah & Ihram Guide and more.
Sub-agents search and reserve; the wallet is debited when a ticket is issued; the ledger keeps a running balance; bills close each selling window. You see all of it from the console.
Available to spend, credit limit, used; every debit and credit with a balance after; bank instruments and gateway top-ups.
Master contract, per-sub-agent terms, billing cycles, markup and discount rules, agent groups, promotions.
Sabre, Amadeus and Galileo entries against your own content, with work areas that wait for you.
Sales, earnings, ledger, content-wise and sub-agent-wise, with segments ticketed and taxes broken out.
| Airline | Departure | Cabin | Amount | |
|---|---|---|---|---|
| Serene ER 501 | LHE 07:30 | Y | PKR 52,100 | Reserve |
| airblue PA 402 | LHE 10:15 | Y | PKR 49,800 | Reserve |
| flydubai FZ 340 | LHE 18:40 | Y | PKR 61,300 | Reserve |
Illustrative screen from the Buraq B2B agent portal; figures are examples.
Three desks, one inbox discipline. Travellers get answers about availability, fares and booking status automatically. Sub-agents get live quotes priced for them and can ask for a hold, which a person confirms. Suppliers are never answered by a machine.
Illustrative review queue; subjects are examples.
Availability, fares, FAQ and booking status answered automatically. Sensitive topics wait for review. Refunds, cancellations, ticketing and payments are never promised by email.
Live quotes priced for the sub-agency, wallet position, and “hold option 2”, which a desk reviewer confirms before anything is reserved. Unknown senders wait for a person.
Nothing automatic. Rates, confirmations and dates are picked out as suggestions on the thread; requests to suppliers start from the Suppliers page.
Tick the boxes you need. Both doors share your content, pricing, booking records and ledger.
| What you need | B2C bot | Buraq B2B |
|---|---|---|
| Your own GDS, NDC and airline content, live | ||
| Sell to the public on your domain | — | |
| Sell through sub-agencies with wallets and credit | — | |
| Flights, hotels, Umrah packages, visas, tours, transfers, insurance | ||
| Pricing rules, markups, promotions and agent groups | — | |
| Three-step booking with the payment methods you enable | — | |
| Reservation, ticketing, void and cancel under your permissions | ||
| Group flights with block seats | — | |
| WhatsApp Business channel | — | |
| Email desk with human review | ||
| Sales, earnings, ledger and settlement reports | — | |
| Trips hub, traveller tools, Driving Mode, Live Translator | — | |
| GDS terminal in Sabre, Amadeus and Galileo formats | — | |
| Your brand, your domain, no attribution if you prefer | ||
| Audit trails and a review queue | ||
| A help assistant in the console that finds any setting and takes you there |
Your domain decides your agency before anything else happens. Sub-agencies form a tree; each renders your brand unless it has its own.
Platform staff, agency admins, call-centre agents, end users and open clients, each seeing only what their role allows.
Content credentials encrypted at rest and never shown back in full; passwords stored only as one-way hashes; sessions that expire.
Booking, live ticketing and post-ticketing self-service are each a switch you hold. Off means live search and prices, but no real reservation.
A review queue for email replies, sensitive actions and agent requests; suspicious senders never get an automatic answer.
System audit, chat audit, booking timeline and activity log, readable by your admins.
Choosing a platform? Read our buyer's guide to travel agency software in Pakistan, or browse all guides for agencies.
Try the B2C bot live, with real fares and no money moving. Then let us walk you through Buraq B2B on your own content.
