What's new
What reached the products, month by month, described the way you would see it on screen. Agencies are told by email about changes that affect them.
- B2C bot
A search form behind the chat, and flexible dates
The B2C bot's message box gains Search: a flights and hotels form that fills itself in from what the traveller already typed, one tap from the chat. A flight search there runs straight against the connected airlines and GDS, posts an editable summary, and comes back as a normal reply. Exact, ±1, ±2 or ±3 days compares nearby dates: a row of dates (a departure × return grid on wide screens) shows the lowest fare per day with Your date and Cheapest marked, and tapping a day filters the cards without a new search. Exact-date results offer Check ±3 days for cheaper fares; Modify and Edit reopen the form.
- Buraq B2B
Refund requests after the void window
A sub-agent asks for a refund on a ticketed booking from My Bookings, with a reason; the booking shows Refund requested. The tenant's Bookings screen has a refund queue: Approve takes the airline penalty and credits paid − refund charge − penalty to the sub-agent's wallet; Reject returns the booking to Ticketed with remarks.
- Buraq B2B
Two-factor sign-in, forgot password and contract switches
When a contract enforces two-factor authentication, a correct password is followed by a six-digit code to WhatsApp and email. Forgot password? sends a one-time code and signs every session out on reset; Profile gains Edit name and Change password. Contracts gain Ticket allowed (off = hold only, the tenant issues) and Allow settlement using credit (off = prepaid only), shown as tags on the Sub-Agents table.
- Buraq B2B
Promotion pool, Users and funds transfer for a sub-agent's downline
A sub-agent runs its own discounts and promotions for the agencies under it from a Promotions screen, on top of what the tenant gives it; the console lists them read-only with who set them. A Users screen in the portal manages own staff and downline logins with roles, permissions and WhatsApp / email notification switches. Transfer to sub-agent moves wallet credit to a downline agency, one-time code and all, as paired ledger entries with one reference.
- Buraq B2B
Sub-Agents in the portal, gated by the contract
The portal's Sub-Agents screen lists the real downline (credit limit, used, available, contract, status) and Add sub-agent creates a child agency with credit terms capped at the parent's own limit and an optional owner login. Allow a downline on the contract shows or hides it.
- Buraq B2B
Import a PNR made outside the portal
Enter a record locator and the lead surname; the portal retrieves the record from the agency's connected airline and GDS systems and imports itinerary, passengers and ticket numbers, or switches to manual entry when the host has no record. Fares are priced by the pricing engine, held imports get the tenant's hold window, ticketed imports record ticket numbers without a wallet debit, and duplicates are refused.
- Buraq B2B
Bookings across the network in the console
The tenant sees every reservation and e-ticket across its sub-agents with search, Held / Ticketed / Closed filters and hold expiry per row, and can issue, release, void, print or email on a sub-agent's behalf under that sub-agent's contract rules. Dashboard held-PNR notifications open it.
- Buraq B2B
Void, release, print, email and hold expiry in My Bookings
Void ticket and Release hold sit in the booking panel behind an inline confirmation that names the contract's void charge and the wallet refund; Issue ticket confirms first too. Print / Save PDF prints the e-ticket alone under the agency's letterhead; Email to passenger sends it from the agency's own sender. Every held booking shows when the hold expires (amber under six hours, red once past) and the auto-release worker enforces it.
- Buraq B2B
One-time password on ticketing, void and cancel
When the contract requires it, the portal asks for a six-digit code sent to the user's WhatsApp number before a ticket is issued, voided or a hold released. Codes last five minutes and allow five attempts.
- Buraq B2B
Return trips and passenger types in the flight search
One-way / Return with a return date, and an Adults / Children / Infants picker with airline rules (one lap infant per adult, nine seated passengers). Results and the e-ticket show the OUT and RET legs; the passenger step builds ADT / CHD / INF cards from the counts.
- Platform
Seats, bags, meals and special requests filed with the airline
Seats and ancillaries chosen in the B2C bot or the Buraq B2B portal are now sold or filed with the booking on every rail (GDS SSRs, NDC offer items, Navitaire seat and SSR calls) instead of only being charged. The portal's booking flow gains an Add-ons & special requests step, and add-ons can be filed on a held PNR later.
- Buraq B2B
Sign-in background and Policies & FAQ
Tenant settings gain a sign-in background image and plain-text Policies and FAQ, rendered on the portal's Policies & FAQ screen: public before sign-in, in the Account menu after.
- Platform
A help assistant inside every console
Press Help or Cmd/Ctrl + K in the Buraq B2B portal, the Buraq B2B admin console, the platform admin console or the subscriptions console. Type a word and it lists the matching screens and settings; ask a question and it explains what a setting does and offers a Take me there button that opens the screen and highlights the field. It answers from a registry kept in step with the screens, only shows what your role can see, and never changes a setting for you.
- Email desk
Email desks with human review
A customer support desk for the B2C bot, and an agent desk and a supplier desk for Buraq B2B. Automatic answers for availability, fares and booking status; a review queue with a service-level timer for everything sensitive; an inbox wizard, sending domains, workflows and a tracked outbox. Email never tickets, pays or cancels.
- Buraq B2B
Daily digests and Email requests
Sub-agencies with an active contract get a daily desk summary and a selling-limit alert; the portal shows their own email threads and hold requests.
- Platform
Your brand everywhere
Brand name, tagline, logo, favicon, colours, email sender and reply-to, invoice footer and bot name follow your domain across the B2C bot, Buraq B2B, sign-in pages, emails and documents. Sub-agencies inherit the nearest brand above them.
- Buraq B2B
GDS terminal
Native Sabre, Amadeus and Galileo entries inside the console, with HOST and EMULATED rails, a work area that waits for you, and the same wallet and permission checks as the Flights workspace.
- Buraq B2B
Group flights, Umrah packages, hotel rates and visa services
Block-seat group flights with allocations and group ticketing; Umrah packages with Makkah and Madinah nights; hotel rates by room type; visa services with processing days; all sold from the sub-agent's wallet.
- Buraq B2B
Reports and dashboards from live figures
Sales, earnings, ledger, content-wise and sub-agent-wise reports with export; dashboards for the agent and for the whole network.
- Buraq B2B
Network and platform settings
Users and permissions, suppliers, connectors view, tenant identity and branding, operating policies and sign-in security.
- Buraq B2B
Pricing engine and price check
Pricing rules by origin, destination, airline, class and trip type; agent groups; promotions; a price check that runs the exact engine used at search time.
- Buraq B2B
Money: wallet, statement, bills and vouchers
Wallet with credit limit and running statement, settlement bills per selling window, bank instruments awaiting approval, and gateway top-ups in sandbox mode.
- Buraq B2B
Live fares, reservations and controlled ticketing
Live search across connected airlines, a pricing engine per sub-agent, real reservations, and ticketing that debits the wallet only when the tenant has switched it on.
- Platform
Ask JetNova on this website
An AI sales assistant on every page of the site, for agencies weighing the B2C bot and Buraq B2B. It answers from the same facts as these pages, hands you to a person on WhatsApp with a summary of what you asked, or takes your details for a walkthrough call.
- Platform
This website
A new site covering both doors, the email desk, a manual for travellers, agents, tenants and desk staff, the full legal set, and a live demo.
- Buraq B2B
Buraq B2B, first release
The agent portal and the admin console: contracts, sub-agents, pricing and discounts, roles and permissions.
- B2C bot
Booking details for families
Child and infant titles, saved travellers with Quick Fill, secure passport-capture links, fare breakdown per passenger, and both the airline and GDS references on the confirmation.
- B2C bot
Documents you can print
E-ticket and invoice documents, receipts as PDF with airline logos, and trip briefs shared by link.
- B2C bot
Refundability at a glance
Refundable and non-refundable badges on fare cards, collapsible search filters, branded fares side by side.
- B2C bot
Booking switched on per agency
Booking is off for a new agency until its admin enables it; reservation and issue are separate steps; price watch on saved fares.
- B2C bot
Travel toolkit and service catalogue
The traveller tools, a browse-all services drawer, and a currency converter with live rates inside the chat.
- B2C bot
Live Translator
Two languages, “You speak” and “They speak”, manual or auto mode, spoken back.
- B2C bot
Umrah storefront in several languages
An online storefront for agencies selling Umrah packages, with Pakistan's regional languages and a prayer-time dock.
- B2C bot
Booking from review to servicing
Review, pay, ticket and after-ticketing servicing in one flow; offers expire honestly; multi-city as one itinerary; open-jaw trips.
- B2C bot
Smart Moves
The bot's menu grouped by the moment of the journey, replacing a single search button.
- B2C bot
Spoken answers and plain fare rules
Text-to-speech for answers, fare rules explained in plain words, NDC fares shown alongside GDS fares.
- B2C bot
The Trips hub
Upcoming, Active and Past trips with timelines, companions, documents and reminders; flights and hotels booked end to end.
- B2C bot
Guests keep their conversation
A guest who signs in brings the chat along; clearer sign-in and error screens.
- B2C bot
Multi-city and seat maps
Per-leg flight tabs, a seat map panel, and an airline filter in search.
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