The pieces both products run on: your content, your tenancy, your brand and one record.
Content connections you own, tenancy that keeps agencies apart, a brand that follows your domain, channels that share one memory, and a record of everything.
You connect your own Sabre account, your PIA and flydubai agent accounts, and any of 55 airlines direct.
Each connection belongs to one agency. Search is on from day one; reservation, cancellation and ticketing are switched on per connection.
Sabre
Search, pricing, fare rules, seat maps, ancillaries, reservation, ticketing, void, refund; NDC orders; host terminal entries.
Amadeus
Search, reservation and servicing; terminal entries in Amadeus format.
Travelport / Galileo
Search, reservation and servicing; terminal entries in Galileo format.
55 airline-direct connections, on the NDC or Navitaire rail
Each airline is a template in the admin: add your agent account with the airline, and the bot and Buraq B2B search, price and issue on it directly. Grouped by region as they are in the app.
- Pakistan International Airlines
- AirBlue
- AirSial
- SereneAir
- Air Arabia / Fly Jinnah
- Emirates
- flydubai
- Etihad Airways
- Air Arabia Abu Dhabi
- Wizz Air Abu Dhabi
- Qatar Airways
- Saudia
- flynas
- flyadeal
- Jazeera Airways
- Kuwait Airways
- SalamAir
- Oman Air
- Gulf Air
- Royal Jordanian
- Turkish Airlines
- Pegasus Airlines
- AirAsia Group
- Malaysia Airlines
- Batik Air Malaysia
- Singapore Airlines
- Scoot
- Jetstar Group
- Thai Airways
- Thai Lion Air
- Nok Air
- VietJet Air
- Vietnam Airlines
- Lion Air / Batik Air
- Citilink
- Garuda Indonesia
- Cebu Pacific
- Philippine Airlines
- Cathay Pacific
- HK Express
- China Southern Airlines
- China Eastern Airlines
- Air China
- Spring Airlines
- China Airlines
- EVA Air
- Tigerair Taiwan
- Korean Air
- Jeju Air
- T'way Air
- Jin Air
- Japan Airlines
- All Nippon Airways
- Peach Aviation
- Royal Brunei Airlines
Aggregators and airlines not on the list
Hitit NDC
One template for any airline hosted on Hitit's NDC gateway, such as PIA, AirSial and Pegasus.
Generic airline / aggregator
A template for an airline or aggregator with its own API, on either the NDC or the Navitaire rail.
Hotel, visa, tour, transfer and insurance products are managed as catalogues and suppliers inside Buraq B2B and sold through both doors.
An agency in Karachi cannot see an agency in Dubai, and a sub-agency sees only its own downline.
A tree of agencies
Parent and child agencies to any depth, with strict scoping: an agency sees its own downline and nothing beside it.
Roles
Platform staff, super admins and admins for agencies, call-centre agents, end users and open clients; plans are created and assigned only by platform-level roles.
Plans that cascade
Platform-wide and agency-specific plans; a parent sees a child's usage when the child inherits the parent's plan.
The domain a customer arrives on decides whose logo, colours and emails they see.
What you set
Brand name, tagline, logo, favicon, primary and secondary colours, welcome and support text, support email, phone and WhatsApp, social links, email sender name and reply-to, invoice footer, and the bot's own name.
Where it shows
The B2C bot and its landing page, the Buraq B2B portal and console, sign-in pages, every email (codes, resets, bookings, handoffs, desk replies), itineraries and invoices, and the Umrah storefront. Sub-agencies inherit the nearest brand above them.
Subdomains first, custom domains on request; a domain is verified before customers are sent to it. Attribution to the platform can be hidden by our team.
A customer who asked on WhatsApp on Monday is remembered on the website on Tuesday.
Web
The B2C bot on your domain, the Buraq B2B portal and console, and an Umrah storefront for agencies that sell packages online.
WhatsApp Business
The B2C bot on your number through the official cloud API, with the same fares, tools and memory.
Email
Three desks with human review; every outgoing email through one tracked outbox.
Structured memory
Preferences, travellers, trips and bookings kept as records scoped to the agency, not a free-text archive.
Every sign-in, chat, booking step and wallet movement is written down with a name and a time.
System audit
Sign-ins, changes to settings, plans, connections and domains, by whom and when.
Chat audit
Conversations, the tools used and the handoffs made, without the model's internal reasoning.
Booking timeline
Every step of a booking from selection to ticket, refund or change, per reservation.
Ledger
Every wallet movement with the balance after, attributable to a person or an action.
Staging and production run apart, behind Cloudflare, with a recovery point before every change.
Staging and production apart
Separate databases, secrets and domains; nothing is promoted without passing the checks in staging.
Behind Cloudflare
DNS, TLS, web application firewall and rate limiting in front of every surface.
Recovery points
Point-in-time recovery and a recovery point before every production change.
Ask the console where a setting is, and it takes you there.
Every console carries a help assistant: the platform admin console, the Buraq B2B admin console and portal, and the subscriptions console. Press Help at the bottom right, or Cmd/Ctrl + K.
Find as you type
Type “API key”, “logo” or “credit limit” and the matching screens and settings appear at once, without an AI call. Enter opens the top match.
Ask in your own words
“How do I stop the bot from booking?” gets a short answer in your language that names the screen and the section, plus a Take me there button that opens it and highlights the field.
Knows its limits
It only lists what your role can see, it never changes a setting, and it answers from a registry updated with every release, so what it says matches what is on screen.
Questions agencies ask about the platform.
Can two agencies share one Sabre account?
Who can see connector credentials?
Which AI models does it use?
Does it remember customers?
Can we run it on our own domain?
How do our staff learn the consoles?
Related guides: GDS software for travel agents, White-label travel portal.