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B2C bot

The travel assistant your agency releases to the public.

Your customers talk to it on your website, on WhatsApp and by email. It searches your content live, explains fares plainly, books in three steps, keeps every trip in one place, and carries 18 tools for the journey itself.

Try it liveHow booking works
The B2C bot: search, book and travel with itOverview
AI-narrated overview of this pageYouTube ↗
See it

Ask it for Lahore to Dubai next Thursday and watch it price the flight.

Live fares and prices on a demo account. Nothing is booked or charged.

LiveReal fares · nothing is booked or charged · reservations are marked DEMOOpen in a new tab

Start the live demo

Loads the real bot on a demo account. Ask for a fare, a visa rule, an Umrah package, or try the tools.

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Prefer to watch first?

Three minutes of a traveller planning a trip with the bot: the question, the options, the booking.

Hosted on YouTube; loads only when you press play.
Channels

The same assistant answers on your website, your WhatsApp number and your support email.

  • Your website

    Runs on your domain in your brand, with a landing page that lists your services and a chat that starts as a guest or a signed-in customer.

  • WhatsApp Business

    Customers message your number and get the same assistant, the same fares and the same memory, through the official WhatsApp Business cloud API.

  • Email

    Your support address answers availability, fare and booking-status questions automatically, and sends anything sensitive to your team's review queue. The email desk

Talk, or fill in a formChat stays the front door. For travellers who would rather tap than type, Search in the message box opens a flights and hotels form that fills itself in from what they already wrote, and the answer comes back in the same conversation. A flight search from the form goes straight to your airlines and GDS without using the AI or credits.
Flexible dates, ±1 to ±3 daysA flexible search shows the lowest fare for each nearby day, with the traveller's date and the cheapest day marked; on a wide screen a return trip becomes a departure × return grid. Tapping a day filters the flights without searching again, and exact-date results offer to check ±3 days.
Smart Moves

The Smart Moves menu lists every tool a traveller can open, from Qibla to a group split.

The Smart Moves menu is the bot's own table of contents. These are its groups and entries as they appear on screen.

Search & Go

  • Flights
    Search, compare, book, pay and fly
  • Hotels
    Search, compare & book stays
  • Umrah Packages
    Group Umrah packages & departures
  • Visa Services
    Visa processing & document support
  • Tour Packages
    Curated tours & holiday packages
  • Transport & Transfer
    Airport transfers & car rentals
  • Travel Insurance
    Protect your trip end to end

Plan & Dream

  • Plan a Trip
    Destination, dates & budget
  • Discover Your Style
    Quick travel personality quiz
  • Explore
    Find places that fit your budget
  • Best Time to Travel
    Find out when prices drop
  • Destination Now
    Live weather, events & advisories

Your desk

  • Saved Trips
    Bookings, tickets, changes & cancellations
  • My Bookmarks
    Saved flights, places & ideas
  • Chats
    Your conversations & history

Before You Fly

  • Visa Requirements
    See what you need to enter
  • Fare Rules
    Refunds, changes & baggage, plainly
  • Seat Map Peek
    Find the best seat before you book
  • Flight Tracker
    Live updates on your flight

Packing & Airport Ride

  • Smart Packing List
    Generated checklist
  • Baggage Checker
    Cabin & checked limits
  • Size Converter
    Clothing & shoe sizes
  • Uber · Careem · Bolt · Grab
    Open the ride app for where you are

At the Airport

  • Gate Finder
    Which gate is my flight?
  • Baggage Belt
    Which carousel for my bags?
  • Delay Radar
    Will my flight be late?
  • Planes Overhead
    See what's flying above you

At Your Destination

  • Driving Mode
    Hands-free voice for driving
  • Live Translator
    Real-time voice translation
  • Currency Converter
    Convert with live exchange rates
  • Local Essentials
    Emergency numbers, transport & key phrases

Faith & Pilgrimage

  • Qibla & Prayer Times
    Qibla bearing & today's prayers
  • Hijri Converter
    Dates & upcoming Islamic events
  • Zakat Calculator
    In your local currency
  • Halal Food & Mosque Finder
    Near you, on the map
  • Umrah & Ihram Guide
    Step-by-step checklist
Booking

A PKR 58,400 flydubai fare becomes a ticket in three screens.

The booking opens inside the conversation. A session timer keeps the fare honest; saved travellers fill the form; the review shows every charge before anything is paid.

  1. 1

    Flight Selected

    The itinerary as a timeline with each segment, the fare and its rules, an indicative seat map, and extras such as bags and meals where the airline offers them. Hotels follow the same shape with “Hotel Selected”.

  2. 2

    Passenger Details

    Names as on passport, dates of birth, documents, and a contact block. Saved travellers appear as a strip to copy from; a document can be captured from a photo. Hotels ask for “Guest Details” instead.

  3. 3

    Review & Pay

    A price breakdown per passenger, the payment methods you enable (card, Apple Pay, Google Pay, bank transfer, cash), a note about 3-D Secure where the bank asks for it, then the confirmation with the booking reference, airline confirmation and e-ticket numbers.

After ticketingCustomers see their itinerary and receipt, can download the receipt, resend the e-ticket, check refund status and accept a schedule change. Which further changes they may make themselves, and which come through you, is your setting.
Before you switch it onBooking is off for a new agency until you enable it, and live ticketing is a separate switch. Until then the bot searches and prices live and marks any reservation clearly as a demo.
Trips hub

The Trips hub holds the whole Umrah trip: the flights, the Makkah hotel, the Madinah transfer and the documents.

  • Upcoming, Active, Past

    A trip's timeline from flights to hotels to transfers, searchable, with the next thing at the top.

  • Companions and coordinators

    Invite the people travelling with you and the people organising it; everyone sees the same plan.

  • Documents checklist

    Passport validity, visas, insurance and vaccination reminders per traveller and destination.

  • Reminders and weather

    Check-in, departure and check-out reminders, and the weather where you are going.

  • Shareable trip brief

    A clean, read-only page of the whole trip to send to family or a client, no sign-in needed to read it.

  • Bookmarks

    Fares, places and ideas saved from any conversation and picked up later.

  • Trip costs

    Group splits that know who owes whom across currencies, and an expense recorder with budget and burn rate.

  • Import a booking

    Paste or upload a confirmation from elsewhere and it joins the trip.

Voice

Driving Mode answers by voice on the motorway. The Live Translator works across a hotel counter in Jeddah.

Driving Mode

A full-screen, large-type mode that listens and answers aloud, in any of 52 languages, so a traveller can ask for the gate, the weather or the next turn without looking down.

Live Translator

Pick “You speak” and “They speak”. In manual mode tap a speaker, talk, pause, and the translation plays out loud. Auto mode listens to both languages and reads each translation back.

Traveller toolkit

Eighteen small tools open inside the chat, from a baggage checker to a Zakat calculator.

Small, fast tools that open inside the chat and do one job well.

  • Plug & Voltage
  • Tipping Calculator
  • Payments Guide
  • Size Converter
  • World Clock
  • Jet Lag Planner
  • Smart Packing List
  • Baggage Checker
  • eSIM / SIM Guide
  • Import from Social
  • Group Split
  • Expense Recorder
  • Seat Map Peek
  • Qibla & Prayer Times
  • Hijri Converter
  • Zakat Calculator
  • Halal Food & Mosque Finder
  • Umrah & Ihram Guide

Attach a photo from the camera or gallery, a PDF, a scan or a text file to any message; adjust the text size; switch between light and dark; read the privacy policy and manage your account from inside the chat.

Who can use it

Guests, open clients and your own customers each get the access you allow.

  • Guests

    Chat without an account when you allow it. Guest sessions are short-lived and never consume your customers' credits.

  • Open clients

    Members of the public who register themselves, with an approval step if you want to vet them first.

  • End users

    Accounts your agency creates for its customers, with sign-in by email code, password, or Google, Microsoft and LinkedIn.

For agencies

You set the bot's name, colours and limits from the admin, and you can read every chat.

  • Your brand from your domain

    Name, logo, colours, favicon, welcome text, bot name and support contacts; applied to the chat, emails and documents.

  • Capabilities you switch

    Travel discovery, pricing and quotes, documents, support and handoff, booking operations, post-booking and billing support, each on or off.

  • Persona and instructions

    Steer tone, house rules and priorities from the admin without touching the product.

  • A person is always reachable

    Handoff to your team is never switched off; the bot offers it whenever it cannot or should not act.

  • Chat audit

    Read conversations, tool usage and handoffs, without the model's internal reasoning cluttering the record.

  • Plans and credits

    Subscriptions define capabilities, credit allocation and voice limits per agency or per user; child agencies can inherit a parent's plan.

Live demoPricingTraveller manual
Questions

Questions agencies ask about the B2C bot.

Does a traveller need an account?
Not necessarily. You decide whether guests may chat without signing in. Guests can search and ask; saving trips, bookmarks, voice and attachments ask for a quick sign-in with an email code. Open clients can register themselves, with approval if you want it; end users are accounts your agency creates.
Which channels does it answer on?
Your website or app domain, WhatsApp Business through the official cloud API, and email through your support address. The same customer memory follows the conversation across them.
Can it book and take payment?
Yes, when you enable it. The booking runs in three steps: selection, passenger or guest details, review and pay. Payment methods are the ones you enable (card, Apple Pay, Google Pay, bank transfer, cash). Live ticketing is a separate switch you hold.
What does it say when it cannot help?
It says so and offers a human. A handoff to your team is always available, and the actions it may take are limited to the capabilities you turned on.
Can we change how it looks and speaks?
Name, logo, colours, favicon, welcome text and the bot's own name are yours. It answers in the traveller's language, and you can steer its persona and instructions from the admin.

Related guides: WhatsApp booking bots for travel agencies, White-label travel portal.