Providers
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Cloudflare | DNS, TLS, firewall, hosting of the web applications, object storage for logos and documents | IP addresses and request metadata; uploaded assets | Global network; United States |
| Neon | Managed PostgreSQL database | All application data | United States or European Union region, per environment |
| OpenRouter | Routing of requests to large language models for the assistant, classification and extraction | Conversation text, tool results, email content being classified or drafted | United States; the model providers it routes to |
| Anthropic | The large language model behind the “Ask JetNova” sales assistant on this website | What a visitor writes to the assistant, the page they are on, and the details they choose to leave for a call back | United States |
| Soniox | Speech-to-text for voice messages, Driving Mode and the Live Translator | Voice recordings while you use voice | United States |
| OpenAI | Text-to-speech for spoken answers | The text being read aloud | United States |
| Resend | Sending and receiving email for the desks, one-time codes, receipts, e-tickets sent to passengers and alerts | Email addresses, message content, delivery events | United States |
| Meta Platforms (WhatsApp Business Platform) | Delivering WhatsApp messages between customers and an agency's bot; one-time codes for two-factor sign-in, password resets and sensitive actions in Buraq B2B | Phone numbers, message content, delivery events | Meta's infrastructure; see Meta's terms |
| Open-Meteo | Weather and geocoding for trips and Destination Now | Place names or coordinates | European Union |
| Frankfurter (European Central Bank rates) | Exchange rates for the currency converter and cost tools | Currency codes only | European Union |
| OpenStreetMap / Overpass | Nearby places for the halal food and mosque finder and place previews | Coordinates or place names | European Union |
| Kiwi.com images | Airline logos shown on fare cards | Airline codes only | European Union |
| Google Analytics (Google) | Counting visits to this website; in the EEA, UK and Switzerland only for visitors who press Allow | Pages viewed, approximate location, device and browser details, under Google's policy | United States |
| YouTube (Google) | Hosting the demo video on this website; loads only when a visitor presses play | IP address and player interaction, under Google's policy | United States |
| Google, Microsoft, LinkedIn | Optional sign-in | Name and email address of the signing-in user | United States |
Not sub-processors
Global distribution systems (Sabre, Amadeus, Travelport), airlines and their NDC gateways, aggregators, hotel and visa suppliers, and payment providers are connected by each agency under its own contracts. They receive booking and payment data as independent recipients chosen by the agency.
Changes
We add or replace a provider only after telling agencies by email at least 30 days ahead, as the data processing addendum sets out. Questions: privacy@jetnova-ai.com.