In Pakistan and the Gulf, the first message to a travel agency is usually a WhatsApp message: "Karachi to Dubai Friday, how much?" A booking bot on WhatsApp answers that immediately, at any hour, with your own fares. This guide explains what a good one does, using the JetNova B2C bot as the example.
Use the official WhatsApp Business platform
A bot that runs on a personal WhatsApp account or an unofficial client risks the number being banned. The B2C bot runs on your number through the official WhatsApp Business cloud API, so customers message the number they already know.
Answers from live fares, not a price list
The useful bot searches your connected content live: your GDS and airline accounts. It explains fare rules plainly (refunds, changes, baggage), shows a seat map, and compares options. It is the same assistant, with the same fares and the same memory, on your website and by email, so a customer who asked on WhatsApp on Monday is remembered on the website on Tuesday.
Booking in three steps
- Flight Selected: the itinerary as a timeline, the fare and its rules, and extras such as bags and meals where the airline offers them.
- Passenger Details: names as on passport, dates of birth and documents; saved travellers fill the form, and a document can be captured from a photo.
- Review & Pay: a price breakdown per passenger and the payment methods you enable, then the booking reference and e-ticket numbers.
You decide what it may do
Booking is off for a new agency until you enable it, and live ticketing is a separate switch. Until then the bot searches and prices live and marks any reservation clearly as a demo. Capabilities (discovery, quotes, documents, support, booking, post-booking) are switched on or off from your admin, and you set the bot's name, persona and house instructions.
A person is always one step away
Handoff to your team is never switched off. The bot offers it whenever it cannot or should not act, and passes the conversation with its context. You can read every chat, the tools used and the handoffs made.
More than fares
Travellers keep asking after they book. The B2C bot has a Trips hub with timelines, documents checklists and reminders, and traveller tools such as a baggage checker, currency converter, Qibla and prayer times, and an Umrah and Ihram guide. Driving Mode answers by voice in 52 languages.
Checklist before you switch one on
- Does it search your own content, and can you keep ticketing off at first?
- Is it on the official WhatsApp Business platform, on your number?
- Can a customer reach a person at any point?
- Can you read every conversation afterwards?
- Does it carry your brand, not the vendor's?
Try it
The live demo runs the real bot with real fares; nothing is booked or charged.