A B2B travel portal is the website your sub-agencies sell from. Instead of phoning your ticketing desk for every fare, a sub-agent in Multan or Sialkot searches your content, reserves, issues against a wallet you fund or extend credit to, and settles on a billing cycle you set. This guide explains the pieces, using Buraq B2B as the example.
Two sides: the portal and the console
There are always two applications. The agent portal is what the sub-agency uses. The admin console is what the host agency (the tenant) uses to create sub-agents, set their contracts and credit, define prices and watch the network. A purchaser also uses Buraq B2B for its own agency, not only for its sub-agencies.
What a sub-agent does in the portal
- Flights: search live fares across the connected airlines, one-way or return, with adults, children and lap infants; choose seats, bags and meals; reserve; issue a live e-ticket when the wallet allows.
- Hotels, Umrah packages and visas: products the tenant publishes, priced per night, per room type or per passenger.
- Group Flights: seats on blocks the tenant holds with airlines, with passenger passport details.
- My Bookings: reservations and tickets with hold expiry, the e-ticket, print or save as PDF, email to the passenger; issue, void, release a hold or request a refund, each behind a confirmation; import a PNR made outside the portal.
- Wallet and Payments: the balance, credit limit and statement; top up through a gateway or submit a bank instrument; settlement bills.
- Reports: sales, earnings and the ledger, with filters and export.
What the host agency controls
In the console the tenant creates a sub-agent with its agency name, credit limit, markup, IATA number and WhatsApp. A contract decides the rest: credit terms and billing cadence, which airlines and connectors it may sell, whether ticketing is allowed, whether a one-time password is needed on ticketing and cancellation, and whether it may have a downline of its own.
Pricing rules work by origin, destination, airline, booking class and trip type, with agent groups and dated promotions. A price check runs the same engine used at search time for a named sub-agent and shows which rules fired.
How money moves
Searching and reserving are free. Issuing a ticket debits the sub-agent's wallet and writes a ledger entry with the balance after. Available to spend is the balance plus the credit limit, less what is used. Gateway top-ups are credited when they clear; bank slips wait for the tenant's approval. Each selling window closes into a bill, and payments apply against bills. The details are in our wallet and credit-limit guide.
Voids and refunds
Inside the airline's void window the sub-agent voids from My Bookings and the wallet is credited less the contract's void charge. After the window it raises a refund request, which lands in the tenant's refund queue: the tenant enters the airline penalty and approves or rejects with remarks.
Sub-agents with sub-agents
When the contract allows a downline, a sub-agency can onboard its own child agencies with credit no higher than its own, transfer wallet credit to them and run promotions for them. Each agency sees only its own downline.
A GDS terminal for the desk
Ticketing staff who prefer typed entries get a terminal in Sabre, Amadeus and Galileo formats, with the same wallet and permission checks as the Flights screen.
Your brand on every screen
Sub-agents see the tenant's brand on the portal, sign-in page, e-tickets, invoices and emails, unless a sub-agency is given its own.
See it
Read the Buraq B2B page, the portal and console manual, or book a walkthrough.