Disputes between a host agency and its sub-agents are almost always about money: what was owed, what was paid, and why a ticket could not be issued. A B2B portal settles those arguments by writing everything down. This guide explains the money rules in Buraq B2B.
Available to spend
Each sub-agency has a wallet. Available to spend = balance + credit limit − used. The wallet is the only thing that pays for a ticket, and every movement leaves a ledger line with the balance after, attributable to a person or an action.
Holds and issuing
Searching and reserving are free. A hold window keeps a reservation for the hours you set. Issuing needs headroom and debits the wallet. Ticketing can be put on hold for one account without touching its reservations, and a one-time password can be required on ticketing and cancellation.
Top-ups
Gateway payments are credited the moment they clear. Bank instruments (voucher or slip number, bank, amount and date) wait for the tenant's approval. A sub-agency with a downline can transfer wallet credit to an agency under it, recorded as paired ledger entries with one reference.
Bills and settlement
A contract sets the cycle. Each selling window closes into a bill showing billed to date, outstanding and overdue, and payments apply against bills. Reports show sales, earnings and the ledger per sub-agent and per content type.
Voids and refunds
A void inside the airline's window refunds the wallet less the void charge. After the window, a refund request waits for the tenant's approval and credits the amount paid less the refund charge and the airline penalty.
Credit down the chain
A sub-agency with a downline can give its own child agencies credit no higher than its own limit, so exposure never grows beyond what the host agency approved.
Next step
Read how the portal and console fit together, or book a walkthrough.