A travel agency management system is the back office behind the counter: where bookings are tracked, sub-agents are given credit, prices are set, suppliers are paid and the books are closed. Many agencies still run it across a GDS terminal, airline portals, spreadsheets and a ledger book. This guide lists what the system should cover, using the Buraq B2B admin console as the example.
A dashboard that shows the whole network
Live figures across sub-agents, bookings, content and money: held reservations, receivables, the top sub-agents, and content and API usage. The point is to see at a glance what needs attention today.
Every booking in one place
The Bookings screen lists every reservation and e-ticket across the network with its hold expiry. From it you issue, release, void, print or email on a sub-agent's behalf under its contract rules, import a PNR for a sub-agent, and work the refund queue: enter the airline penalty and approve, or reject with remarks.
Sub-agents, users and contracts
Create a sub-agent with its agency name, credit limit, markup, IATA number and WhatsApp, and see its wallet, contract and downline. Users carry roles (which app and menus they see) and permissions (what they may do). A contract sets credit terms and billing cadence, the airlines and connectors it may sell, whether ticketing is allowed, one-time passwords on ticketing and cancellation, and whether it may have sub-agencies of its own.
Pricing and promotions
Pricing rules by origin, destination, airline, booking class and trip type; agent groups; dated promotions. A price check runs the exact engine used at search time for a named sub-agent and shows which rules fired, which ends most pricing disputes.
Products and suppliers
Beyond flights, the console holds hotels and hotel rates, Umrah packages and visa services, with a booking desk for product bookings. Suppliers (airlines, GDS accounts, hotel and visa vendors) are recorded with the terms you hold, and a supplier desk inbox keeps their correspondence. Group Flights manages the seat blocks you hold with airlines.
Bills, payments and the ledger
Selling windows close into bills showing billed to date, outstanding and overdue. The payments screen shows the ledger with balance and headroom per agency, bank instruments awaiting approval, gateway payments and manual ledger entries attributed to the person who made them. See sub-agent wallets and credit limits.
Reports
Sales, earnings and the ledger, content-wise and sub-agent-wise, with filters and export, across the whole network.
Records you can rely on
A management system is only as good as its records. The platform keeps a system audit (sign-ins and changes to settings, plans, connections and domains, by whom and when), a booking timeline per reservation, and a ledger line for every wallet movement.
Help inside the console
A help assistant sits in the console (the Help button, or Cmd/Ctrl + K). It finds any screen or setting as you type, explains it when you ask, and takes you there. It never changes a setting for you.
Next step
Read the Buraq B2B page, the console manual, or book a walkthrough.